Refund Policy

The following rules apply to hourly connections:

• The current paid hour is non-refundable once a connection is activated
• Completed hours cannot be refunded
• Stopping a connection mid-hour does not entitle you to a refund for the unused portion of that hour
• Your remaining account balance is preserved and can be used for future connections at any time

The following rules apply to monthly connections:

• Refunds are available within 48 hours of payment. After 48 hours, refunds are not available
• Switching server locations is free — your remaining subscription time is fully preserved
• In exceptional circumstances (e.g., a prolonged service outage exceeding 24 hours), partial account credit may be issued at our sole discretion

Refund conditions for yearly connections:

• Refunds are available within 48 hours of payment. After 48 hours, refunds are not available
• Server location changes are free — remaining subscription time is fully preserved
• In exceptional cases (e.g., extended service outage exceeding 24 hours), a partial balance credit may be issued at our discretion

Regarding deposited balance:

• Unused balance remains on your account indefinitely — it never expires
• Balance refund requests (converting balance back to cash) are considered on a case-by-case basis
• If approved, refunds are processed within 14 business days
• Refunds are issued to the original payment method where technically possible

To request a refund, send an email to [email protected] and include:

• Your account email address
• The reason for your refund request
• The amount you are requesting to be refunded

We aim to respond to all refund requests within 3 business days.

Please contact us before initiating a chargeback with your payment provider. Filing a chargeback without first contacting our support team will result in immediate account suspension. We are committed to resolving billing disputes fairly — give us the opportunity to help you first.